Frequently Asked Questions
Everything you need to know about your Kuri Jewelry experience.
What materials are used in Kuri Jewelry pieces?
We use high-quality materials including 18k gold plating over sterling silver, genuine gemstones, and hypoallergenic stainless steel to ensure durability and a premium finish.
How should I care for my jewelry to prevent tarnishing?
To maintain your jewelry's shine, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place and clean them gently with a soft microfiber cloth.
What is your shipping policy and delivery timeline?
We offer standard and expedited shipping. Standard orders typically arrive within 5-7 business days, while international shipping may take 10-14 business days depending on the destination.
Can I return or exchange my purchase?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all packaging included. Please note that earrings are non-returnable for hygiene reasons.
Do you offer a warranty on your products?
Every Kuri Jewelry piece comes with a 12-month warranty covering manufacturing defects. This does not cover accidental damage, normal wear and tear, or loss.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.